Frequently Asked Questions
About your bill:
This bill is for services rendered by the Emergency Physician. The Emergency Physician is a doctor specializing in the diagnosis and treatment of acute illnesses and injuries. The hospital has requested the services of an Emergency Physician in supervising the care you receive in the Emergency Department.
The Emergency Physician is responsible for the diagnosis, treatment, referral and/or discharge of all patients receiving care in the Emergency Department. If you receive an additional bill from the Hospital, it will be for use of the Hospital's supplies, equipment and technical personnel, and will not include the Emergency Physician's fee.
1. How can I contact your office?
You can call our office Monday through Friday 9:00am to 4:00pm at 1-800-345-0064. You can also write to us at the address on your invoice. You can also contact us using the form at the bottom of this page or email us at email@example.com.
2. How do I contact the doctor who treated me?
Since our physicians staff the Emergency Department, they do not have office hours. You can send any correspondence to the billing office and our staff will forward your concerns to the attending physician. Please mail your correspondence to the address listed on your invoice or email us at firstname.lastname@example.org. You may also use the question form at the bottom of this page.
3. Can I get a copy of my chart?
We do not have your official medical records in our office. You can contact the Medical Records Department at the facility you were treated in for a copy of the complete medical record.
4. Clarification of the diagnosis?
Due to patient confidentiality we cannot discuss diagnosis issues on the phone. You can email us at email@example.com, fax your question to 1-973-740-1350, or mail your questions to the address on your invoice. We will forward your concerns to the attending physician for clarification.
5. What if I am due a refund?
Credit balance accounts are reviewed to determine if there is a refund due to the patient or insurance carrier. Refunds take 2 to 4 weeks from the time of the credit balance review for processing. If you think that you are due a refund you can call our office at 1-800-345-0064, fax our office at 1-973-740-1350, or email us at firstname.lastname@example.org. You may also use the question form at the bottom of this page.
6. Have you received payment from my insurance carrier?
We have found it can take up to two weeks for insurance companies to issue and mail insurance payments after they have sent the patient an explanation of benefits. We will gladly put a 30 day hold on your account once you contact us that payment has been sent. You can contact us by email at email@example.com, by phone 1-800-345-0064 or use standard mail to mail us at the address on your invoice. You may also use thequestion form at the bottom of this page. After 30 days your billing cycle will resume if no payment has been received.
7. I have Charity Care. Why am I receiving this bill?
Charity Care applies to the hospital charges only. Physician services are not reimbursed under Charity Care. We can submit to your health insurance or Medicaid Provider. If you are not covered by insurance we would be happy to set you up on an interest free payment plan. Please contact our office for information on a payment plan schedule. You can email us at firstname.lastname@example.org or call us at 1-800-345-0064. You may also use thequestion form at the bottom of this page.
8. How can I submit a claim to my insurance company?
Your invoice contains all the information your insurance company needs to process your claim and can be submitted directly to your insurance carrier. If you would like us to submit the health insurance claim on your behalf, you can either fill out the back of your invoice and send us the form with a copy of the front and back of your insurance card, or fill out the form on this web site at https://www.bravo-brs.com/insurance.php and we will file a claim for you.
9. Can you submit to my secondary insurance?
Your invoice contains all the information your insurance company needs to process your claim and can be submitted directly to your secondary insurance carrier with a copy of your primary insurance explanation of benefits. If you would like us to submit the health insurance claim on your behalf, you can fill out the back of your invoice and send us the form with a copy of the front and back of your insurance card and a copy of your explanation of benefits from your primary insurance carrier. Alternatively, you can use our form at https://www.bravo-brs.com/insurance.php.
If Medicare is your primary insurance carrier you can contact your secondary insurance carrier for details on the Medicare Crossover Program. You can also contact Empire Medicare Services at 1-800-442-8430 for more information. The crossover programs allows Medicare to automatically submit your claim to the secondary insurer
10. My visit is related to an automobile accident. How can I submit a claim?
In order to submit a claim to your automobile insurance carrier we need the full name and address of your automobile insurance carrier. We also need a claim number from the auto carrier. Please contact your auto carrier to initiate a claim prior to submitting a medical claim. Your automobile insurance carrier will reject your medical bills without a claim number. You can then contact us by phone at 1-800-345-0064, by fax at 1-973-740-1350 or by email at email@example.com. You may also use the form on this web site at https://www.bravo-brs.com/insurance.php. Be sure to include you automobile insurance claim number. Once your auto insurance carrier has processed the claim it then can be submitted to your health insurance carrier for processing.
11. What if I was injured at work?
Please provide our office with the complete name and address of your employer or Human Resources Department along with the name and phone number of a contact person. You can contact our office by phone at 1-800-345-0064, by fax at 1-973-740-1350 or by email at firstname.lastname@example.org. You may also use thequestion form at the bottom of this page.